phone: +44 (0)7950 999867

Delivery, Terms & Conditions


DELIVERY

We aim to deliver stock items within 3 to 5 working days from receipt of payment. Stock items are subject to availability. We will inform you if any items are unavailable and offer alternatives should you wish to amend your order.
For bulk orders of Favour Gift Box Crackers, please allow 1 to 2 weeks.

 

We aim to deliver personalised items within 15 working days of order confirmation and approval of proofs. (see Wedding collection for more info). We will inform you when to expect your delivery and also if we have any queries.

1st Class Post up to 200g - £1.60 (inc VAT)
1st Class Post over 200g- £3.50 (inc VAT)
Courier over 1kg - £5.95 (plus VAT)
Courier over 2kg - £8.95 (plus VAT)

(Applies to UK Mainland addresses only)
Please note this excludes the Channel Islands.


Deliveries made via Courier are on a signed for* service, to UK Mainland addresses only.

*As a signature is required at point of delivery, please ensure arrangements are made to receive the goods at the address given with your order. Quotes are available on request for other destinations.


 

TERMS AND CONDITIONS

Prices

Prices are in GBP with VAT (at 20% prevailing rate). Postage is automatically added at the checkout. Prices are as of July 2017 and subject to change without notice.

 

Our Products

'Stock' items include - Gift Box Crackers (in standard and favour sizes), Replacement Snaps, Gift Tags, Favour Gift Box Crackers with a choice of 20 ribbon colours.

'Personalised/made to order' items include - Favour Gift Box Crackers with personalised printed sleeves.

 

How to order personalised sleeves for your Placename Favour Crackers ...

1) First place your order online, or email.

2) Tell us; the first names of both Partners, the date of your Event and your choice of ribbon colour. Email bea@keepthiscracker.com

3) We will email back a digital proof for you to approve.

We kindly ask that you check the details carefully on the proof, as amendments cannot be made once your approval of the proof is received.

 

Minimum orders

100+ Favour Gift Box Crackers with Personalised Sleeves
100+ Favour Gift Box Crackers Bulk Offer

 

Colours

Please note that colours shown on screen may vary. Sample ribbons are available on request.

 

Age Restrictions

Please note that according to the Law, it is illegal to sell crackers in the UK, to persons under the age of 12.

E&OE

Payment Options

You can contact us directly. We take secure card payments over the phone. We can call you to arrange payment at your convenience. Or call us (10am - 4pm Monday to Friday).

Privacy

We do not share any details with any other parties.We only store your contact information for the purposes of dispatching your goods. Card details are deleted automatically at point of purchase.

 

Returns

We hope you will enjoy your Gift Box Crackers, but if you need to return them please email bea@keepthiscracker.com within 14 days from delivery to organise a refund or replacement. Delivery cost of returns will be payable, unless the return is due to an error on our behalf, in which case we will cover the cost of returning the goods. Goods can only be accepted in unopened and complete packaging and returned via a signed-for service. Please inform us within 3 days if your goods arrive damaged. Should you experience a non-delivery, please report this as soon as possible so that alternative arrangements can be made. Please note that we are unable to refund Personalised items, as these are made to order, specially for you.

 

Intellectual Property

'keep this...' is a registered trademark and all designs and photography shown on this site are the intellectual property of Beata Thackeray. Images are available on request to be used for promotional purposes only. Reusable Cracker construction - PATENT Number GB2497738.